The Mission:

The Flying Locksmiths (TFL) is the #1 national locksmith and physical/accessibility services company to all organizations, large and small. We enhance the customer experience by leveraging our deep knowledge base, continuously learning and applying new technologies, and practicing our core values of honesty, integrity, courtesy and fairness in everything we do.

 

Job Summary:
We are seeking a detail-oriented Senior Billing Specialist to join our team. In this role, you will be responsible for managing all departmental aspects of customer invoicing, A/R collections and subcontractor/franchisee billing for all customers/clients. You will collaborate with other departments and with our +80 franchise locations to ensure that billing needs are smoothly and accurately addressed. The ideal candidate will possess strong analytical skills, excellent attention to detail, and a deep understanding of billing processes. 

The role’s location is hybrid – 4 days in office (Mon-Thurs) & one day Work from Home (Friday). Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Responsibilities:

·       Generate accurate and timely bills & invoices on services provided to all customers/clients based on email communications, information in our proprietary system, service agreements, and pricing guidelines.

·       Ensure all of team’s billing is accurately recorded in the accounting system within 5-10 days of the completion of job and in compliance with company policies and customer contracts.

·       Monitor and follow up with jobs which are unable to be billed within 5-10 day window.

·       Monitor outstanding accounts and follow up on overdue payments with customers in a professional manner.

·       On a daily basis, prepare a KPI report that monitor billing production for one significant customer. On a bi-weekly basis, prepare a KPI report that monitors billing production for our billing team.

·       Conduct detailed analysis of billing data to identify opportunities for process improvement and revenue growth.

·       Monitor billing email box and assign jobs to members of the billing team. 

·       Maintenance of the customer Accounts Receivable Aging including follow up with customers on overdue accounts. 

·       Serve as a point of contact for customers, franchisees and other departments regarding billing inquiries, disputes, and payment arrangements.

·       Work closely with the customer service team and sales department to resolve any customer billing concerns quickly and efficiently.

·       Coordinate with Sales dept to develop and maintain strong customer relationships that will improve payment collections and enhance overall customer satisfaction.

·       Create, review and update billing procedures for all customers to increase billing efficiency and accuracy.

·       Coaching billing team members for career building and reducing operating inefficiencies

·       Monitoring changes in Sales Tax rates and updating accounting system

·       Researching ad-hoc inquires & other office responsibilities may also be trained. 

Qualifications:

·       Bachelor’s degree in Accounting, Finance, or related field preferred.

·       Minimum of 3-5+ years of billing and accounts receivable experience, preferably in a service industry.

·       Proficiency in using accounting software (QuickBooks Online preferred) and Microsoft Office software

·       Strong interpersonal and organizational skills.

·       Excellent attention to detail, analytical and problem-solving abilities.  

·       Experience in team leadership using positive motivation.

·       Ability to create process improvements, work independently, manage priorities, and handle multiple tasks simultaneously.

Benefits: